Siperb Softphone documentation for IT admins and business users — connecting to your PBX across Web, Desktop, and Mobile.
Every user in your tree occupies a seat, and the plan of that seat determines what they can do. Choosing the right plan for each user means they get exactly the features they need — no more, no less. Plans can be changed at any time, so you’re not locked into a decision when you…
The Admin Control Panel gives you full control over the users in your tree — adding new people, adjusting their plans as their role changes, and removing them when they leave. Every action is seat-safe: the Control Panel will never silently overspend your inventory or leave a user half-configured. Adding a user When you add…
Allocation is how you hand seat inventory down to the sub-accounts beneath you, so they can run their own users independently. It’s the mechanism that powers the Siperb tree — departments that manage their own staff, resellers that manage their own clients, or any organisation where separate branches need their own seat supply. How allocation…
Your subscription and your inventory are two sides of the same coin. Your subscription defines how many seats you’re paying for; your inventory is the Control Panel’s record of how many seats you hold. In normal operation they always match. Occasionally — usually when a subscription is changed or renewed outside the Control Panel —…
Billing problems — a failed payment or a cancelled subscription — do not immediately affect your users or your seats. Siperb is designed to give you time to resolve the issue without your team losing access. Here’s exactly what happens and what you should do. What happens when a payment fails Your account is flagged…
A seat is a single licence in your account. Every user you manage — whether that’s a colleague, a client, or a member of staff — occupies exactly one seat. The plan of that seat (Domain User, Business, or Business Pro) determines what that user can do and what features they have access to. Your…
Your account is organised as a tree. At the top is your own account. Beneath it sit the users and sub-accounts you manage directly, and beneath those sit their users and sub-accounts — as deep as your organisation needs to go. Every relationship in Siperb flows through this tree. The tree view in the Admin…
Siperb includes a built-in voicemail system with a clean, modern management interface — no hunting through nested menus or cryptic dial codes. Everything you need is in one place: your greeting, notification preferences, transcription settings, and your stored messages, all accessible from Settings → Voicemail. Enabling voicemail Toggle Voicemail on or off from the Voicemail…
Getting missed calls on a mobile SIP softphone has been an unsolved problem for years. Either the app runs continuously in the background — draining the battery and eventually being killed by the operating system — or it goes silent and calls are missed entirely. Siperb’s mobile app now solves this properly: full push notification…
WhatsApp Business audio calls can be routed to your Siperb softphone using a standard Outbound Trunk connection. Because WhatsApp’s Business API uses the Opus audio codec natively — the same codec used by WebRTC — no transcoding is needed. The audio passes straight through, which means lower latency and no Siperb proxy overhead on the…