Setting Up Billing
This guide walks you through setting up billing on Siperb — activating your account, adding a payment method via Stripe, choosing a plan, and allocating seats for your Domain Users. As a Domain Owner, you are responsible for the costs of the users beneath you.
Note on sub-domain owners: if you are a Domain User yourself — meaning someone else manages and pays for your account — you do not pay for yourself. Your seat is covered by your domain owner. However, if you have been granted permission to manage your own users, you can activate billing on your account to cover the cost of those users. Each level of the platform operates as its own cost centre.
Where to find the Billing page
In the Admin Control Panel, select Billing from the left-hand navigation.
If you haven’t yet set up billing, the Billing Details section will show Billing Not Configured. Your plan will be shown as Free — £0/month. The Domain Users Seats section will not appear until billing has been configured.
Step 1a — Activate billing
Under Billing Details, click Configure Billing. An Activate Billing window will appear, asking for two things:
- Billing Name — the legal or registered name of your company, or a desired billing name. This appears on your invoices and receipts.
- Billing Email — the address where billing communications, invoices, and payment confirmations will be sent.
Click Next. This creates your Stripe billing account.
Step 1b — Add a payment method
At this point your billing account exists, but no payment method has been added yet. You will not be able to activate a paid plan until this step is complete.
Click the Stripe Payment Portal button that now appears in the Billing Details section. This opens Stripe’s secure interface where you can add a credit or debit card.
Siperb does not store your card details — all payment information is held securely by Stripe. Once your card is added, the Billing Details section will update to show Payment Method Added. Until a payment method has been added, this will show as not added.
Step 2 — Choose your plan
Under Your Billing Plan, use the dropdown to select Business or Business Pro. For current pricing, see the Pricing page.
This sets your own account tier — giving you cloud data retention, and (on Business Pro) AI tools.
No charges are applied until you click Update Billing. That button is the point at which your payment method will be billed — everything up to that point is configuration only.
If you’re managing Domain Users — allocate seats
If you intend to add and manage users under your domain, you’ll also need to allocate seats. Once billing is configured, a Domain Users Seats section will appear on the Billing page.
Set the number of each seat type you need:
- Total Domain Users — one seat per managed user you plan to add.
- Total Business Users — the number of those users you want to upgrade to Business (6-month cloud data retention).
- Total Business Pro Users — the number you want on Business Pro (5-year retention, AI tools).
You can adjust seat counts at any time. As with your plan, no charges are applied until you click Update Billing.
For a full explanation of how seats stack, see Understanding Domain User Seats →
Next step — Identity Verification
Before you can add Domain Users, you must also complete identity verification. This is a separate step, also on the Billing page. See Identity Verification → for how to complete it.