{"id":14057,"date":"2026-09-11T14:22:41","date_gmt":"2026-09-11T14:22:41","guid":{"rendered":"https:\/\/www.siperb.com\/kb\/billing-seats-fix-button\/"},"modified":"2026-09-11T14:22:41","modified_gmt":"2026-09-11T14:22:41","slug":"billing-seats-fix-button","status":"publish","type":"post","link":"https:\/\/www.siperb.com\/kb\/billing-seats-fix-button\/","title":{"rendered":"Keeping Billing and Seats Aligned: The Fix Button"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Your subscription and your inventory are two sides of the same coin. Your subscription defines how many seats you&#8217;re paying for; your inventory is the Control Panel&#8217;s record of how many seats you hold. In normal operation they always match. Occasionally \u2014 usually when a subscription is changed or renewed outside the Control Panel \u2014 they drift apart. The <strong>Fix<\/strong> button is how you bring them back into line.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What causes a mismatch?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A subscription top-up processed through the billing portal that didn&#8217;t fully propagate to the inventory.<\/li>\n<li>A subscription reduction or cancellation made outside the Control Panel, leaving inventory higher than the current subscription covers.<\/li>\n<li>A billing retry that successfully charged but didn&#8217;t trigger an inventory update.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">When your subscription is higher than your seats<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This means you&#8217;re paying for more than your inventory currently shows. The most common version of this is a seat top-up that processed in billing but didn&#8217;t land in the Control Panel. The <strong>Fix<\/strong> button appears prominently on your inventory screen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Clicking Fix brings your inventory up to match your subscription. It only ever <em>adds<\/em> seats \u2014 it will never remove a seat you already hold. After clicking, your available seat count increases immediately and you can assign the new seats straight away.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">When your seats are higher than your subscription<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This means your inventory is ahead of what your current subscription covers \u2014 for example, after a plan was reduced or a subscription was cancelled from the billing portal. In this state the Control Panel pauses further billing changes to protect you from acting on numbers that don&#8217;t reflect your current entitlement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Control Panel will show you exactly what each plan count needs to be set to in order to match your subscription. You have two options:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Re-subscribe or upgrade<\/strong> your subscription to cover the seats you already hold, then click Fix to confirm the alignment.<\/li>\n<li><strong>Reduce your users<\/strong> until your inventory matches what your subscription currently covers, then make any billing changes from a clean baseline.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Why the panel blocks changes during a mismatch<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Allowing seat changes while the subscription and inventory disagree could result in unexpected charges or credits \u2014 for instance, reducing a plan when your true entitlement is higher than your inventory suggests. The block is a safety mechanism, not a penalty. Once you&#8217;ve realigned, all controls return to normal and you can make changes freely.<\/p>\n\n\n\n<p class=\"wp-block-hb-message is-style-info wp-block-hb-message--withicon wp-block-paragraph\">The Fix button is always safe. It only ever brings your inventory up to what your subscription entitles you to \u2014 it never removes a seat you&#8217;re already using.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Your subscription and your inventory are two sides of the same coin. Your subscription defines how many seats you&#8217;re paying for; your inventory is the Control Panel&#8217;s record of how many seats you hold. In normal operation they always match. Occasionally \u2014 usually when a subscription is changed or renewed outside the Control Panel \u2014&#8230;<\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"normal","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"hide","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[21],"tags":[],"class_list":["post-14057","post","type-post","status-publish","format-standard","hentry","category-admin-control-panel"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Keeping Billing and Seats Aligned: The Fix Button<\/title>\n<meta name=\"description\" content=\"Use the Fix button to keep 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