{"id":13554,"date":"2026-04-12T10:03:23","date_gmt":"2026-04-12T10:03:23","guid":{"rendered":"https:\/\/www.siperb.com\/kb\/?p=13554"},"modified":"2026-04-15T20:12:43","modified_gmt":"2026-04-15T20:12:43","slug":"web-phone-click-to-dial","status":"publish","type":"post","link":"https:\/\/www.siperb.com\/kb\/web-phone-click-to-dial\/","title":{"rendered":"Web Phone \u2014 Click to Dial"},"content":{"rendered":"\n<p>Click to Dial \u2014 also known as Click to Call \u2014 is one of the most useful features you can add to any web application. Instead of copying a phone number and dialling it manually, your users click a number on the page and the call starts instantly. It\u2019s the kind of small touch that makes a big difference to productivity, especially in CRMs, helpdesks, and ticketing systems where staff are making calls all day.<\/p>\n\n\n\n<p>Web Phone treats Click to Dial as a first-class feature. Once the phone is installed and registered, initiating a call is a single API call away.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" src=\"\/kb\/wp-content\/uploads\/2026\/03\/web-phone-ui.webp\" alt=\"Web Phone \u2014 Click to Dial in action\" width=\"1024\" height=\"655\"><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">How It Works<\/h2>\n\n\n\n<p>In a typical Click to Dial setup, phone numbers are embedded in your page\u2019s HTML \u2014 inside a CRM contact card, a support ticket, or a customer profile. When the user clicks a number, your JavaScript picks up the event and tells the Web Phone to dial it. The phone handles the rest: SIP signalling, media setup, and the calling UI.<\/p>\n\n\n\n<p>Because Web Phone runs directly in the browser via WebRTC, this works across all platforms without plugins. The user stays in their workflow \u2014 no app switching, no context lost.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Prerequisites<\/h2>\n\n\n\n<p>Before you can use Click to Dial, you need to have Web Phone installed and registered using one of the three integration methods described in the documentation:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"\/kb\/article\/web-phone-manual-setup\/\">Manual Setup (Direct to PBX)<\/a><\/li>\n<li><a href=\"\/kb\/article\/web-phone-provisioning-direct\/\">Siperb Provisioning (Direct to PBX)<\/a><\/li>\n<li><a href=\"\/kb\/article\/web-phone-provisioning-proxy\/\">Siperb Provisioning with the Proxy<\/a> (recommended)<\/li>\n<\/ul>\n\n\n\n<p>The phone must be loaded, provisioned, and registered before you can dial out.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Browser Phone API<\/h2>\n\n\n\n<p>Once the phone is running in its iframe, you can interact with it through the <code>phone<\/code> object on the iframe\u2019s content window. Here\u2019s a basic Click to Dial implementation:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code><span style=\"color:#0550ae\">const<\/span> <span style=\"color:#1a6fb5\">thePhoneFrame<\/span> = document.getElementById(<span style=\"color:#b35900\">'phoneFrame'<\/span>);\n\n<span style=\"color:#57804e\">\/\/ You need to make sure you are on the 'window.phone' namespace in the IFRAME<\/span>\n<span style=\"color:#0550ae\">const<\/span> <span style=\"color:#1a6fb5\">phone<\/span> = (thePhoneFrame.contentWindow &amp;&amp; thePhoneFrame.contentWindow.phone)\n    ? thePhoneFrame.contentWindow.phone\n    : <span style=\"color:#cf222e\">null<\/span>;\n\n<span style=\"color:#cf222e\">if<\/span> (phone) {\n    <span style=\"color:#0550ae\">const<\/span> <span style=\"color:#1a6fb5\">NumberToDial<\/span> = <span style=\"color:#b35900\">'+44 20 7946 0958'<\/span>; <span style=\"color:#57804e\">\/\/ The number to dial<\/span>\n    <span style=\"color:#0550ae\">const<\/span> <span style=\"color:#1a6fb5\">WithVideo<\/span> = <span style=\"color:#cf222e\">false<\/span>;                  <span style=\"color:#57804e\">\/\/ true for video, false for audio only<\/span>\n    <span style=\"color:#0550ae\">const<\/span> <span style=\"color:#1a6fb5\">Provider<\/span> = <span style=\"color:#b35900\">'sip'<\/span>;                   <span style=\"color:#57804e\">\/\/ The internal provider<\/span>\n    phone.Dial(<span style=\"color:#1a6fb5\">NumberToDial<\/span>, <span style=\"color:#1a6fb5\">WithVideo<\/span>, <span style=\"color:#1a6fb5\">Provider<\/span>);\n} <span style=\"color:#cf222e\">else<\/span> {\n    console.error(<span style=\"color:#b35900\">'Phone API not available in IFRAME.'<\/span>);\n}<\/code><\/pre>\n\n\n\n<h3 class=\"wp-block-heading\">Wiring It Up to Page Elements<\/h3>\n\n\n\n<p>A practical example \u2014 making every phone number on the page clickable:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code><span style=\"color:#0550ae\">const<\/span> <span style=\"color:#1a6fb5\">thePhoneFrame<\/span> = document.getElementById(<span style=\"color:#b35900\">'phoneFrame'<\/span>);\n\n<span style=\"color:#57804e\">\/\/ Find all elements with a data-dial attribute<\/span>\ndocument.querySelectorAll(<span style=\"color:#b35900\">'[data-dial]'<\/span>).forEach(<span style=\"color:#cf222e\">function<\/span>(<span style=\"color:#1a6fb5\">element<\/span>) {\n    element.style.cursor = <span style=\"color:#b35900\">'pointer'<\/span>;\n    element.addEventListener(<span style=\"color:#b35900\">'click'<\/span>, <span style=\"color:#cf222e\">function<\/span>() {\n        <span style=\"color:#0550ae\">const<\/span> <span style=\"color:#1a6fb5\">phone<\/span> = (thePhoneFrame.contentWindow &amp;&amp; thePhoneFrame.contentWindow.phone)\n            ? thePhoneFrame.contentWindow.phone\n            : <span style=\"color:#cf222e\">null<\/span>;\n        <span style=\"color:#cf222e\">if<\/span> (!phone) {\n            console.error(<span style=\"color:#b35900\">'Phone API not available in IFRAME.'<\/span>);\n            <span style=\"color:#cf222e\">return<\/span>;\n        }\n        <span style=\"color:#0550ae\">const<\/span> <span style=\"color:#1a6fb5\">NumberToDial<\/span> = <span style=\"color:#cf222e\">this<\/span>.getAttribute(<span style=\"color:#b35900\">'data-dial'<\/span>);\n        <span style=\"color:#0550ae\">const<\/span> <span style=\"color:#1a6fb5\">WithVideo<\/span> = <span style=\"color:#cf222e\">false<\/span>;\n        <span style=\"color:#0550ae\">const<\/span> <span style=\"color:#1a6fb5\">Provider<\/span> = <span style=\"color:#b35900\">'sip'<\/span>;\n        phone.Dial(<span style=\"color:#1a6fb5\">NumberToDial<\/span>, <span style=\"color:#1a6fb5\">WithVideo<\/span>, <span style=\"color:#1a6fb5\">Provider<\/span>);\n    });\n});\n\n<span style=\"color:#57804e\">\/\/ Usage in your HTML:\n\/\/ &lt;span data-dial=\"+44 20 7946 0958\"&gt;+44 20 7946 0958&lt;\/span&gt;\n\/\/ &lt;button data-dial=\"100\"&gt;Call Reception&lt;\/button&gt;<\/span><\/code><\/pre>\n\n\n\n<p class=\"wp-block-hb-message is-style-info wp-block-hb-message--withicon\"><strong>Note:<\/strong> The Browser Phone SDK API is under active development. The full API reference will be published on <a href=\"https:\/\/www.web-phone.org\/\" target=\"_blank\">web-phone.org<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Browser Tab Splitting<\/h2>\n\n\n\n<p>Modern browsers \u2014 particularly Chrome \u2014 now support splitting a single tab into side-by-side views. This is great for workflows like viewing a CRM alongside a softphone. However, there\u2019s an important limitation to be aware of.<\/p>\n\n\n\n<p>When a tab is split, each view runs in an <strong>isolated browser context<\/strong>. This means the standard Click to Dial mechanism (accessing <code>phoneFrame.contentWindow.phone<\/code>) doesn\u2019t work across split-tab boundaries \u2014 the JavaScript in one view can\u2019t directly access the iframe in the other.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" src=\"\/kb\/wp-content\/uploads\/2026\/03\/tab-splitting.webp\" alt=\"Chrome tab splitting \u2014 CRM alongside Web Phone\" width=\"1024\" height=\"659\"><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">The Solution: Browser Extension<\/h3>\n\n\n\n<p>To support Click to Dial in split-tab or multi-view layouts, you can install the <strong>Siperb Browser Extension<\/strong> from the Chrome Web Store. The extension acts as a lightweight bridge between browser contexts, forwarding click events and call instructions to the Web Phone regardless of how tabs are arranged.<\/p>\n\n\n\n<p>The extension is intentionally simple \u2014 and many teams choose to build their own version tailored to their application. A custom extension can use the same Browser Phone API, giving you full control over how Click to Dial events are detected and routed.<\/p>\n\n\n\n<p>In short:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Standard page layouts or same-page iframe<\/strong> \u2014 no extension needed<\/li>\n<li><strong>Split tabs or multi-view layouts<\/strong> \u2014 browser extension recommended<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Use Cases<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>CRM integration<\/strong> \u2014 click a contact\u2019s number in Salesforce, HubSpot, or your custom CRM and call them instantly<\/li>\n<li><strong>Helpdesk \/ ticketing<\/strong> \u2014 support agents click a customer\u2019s number from the ticket and the call starts without leaving the page<\/li>\n<li><strong>Internal directories<\/strong> \u2014 company phone lists where every extension is one click away<\/li>\n<li><strong>E-commerce<\/strong> \u2014 \u201cCall us\u201d buttons that connect directly to a sales or support agent<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Click to Dial \u2014 also known as Click to Call \u2014 is one of the most useful features you can add to any web application. Instead of copying a phone number and dialling it manually, your users click a number on the page and the call starts instantly. It\u2019s the kind of small touch that&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[4],"tags":[],"class_list":["post-13554","post","type-post","status-publish","format-standard","hentry","category-web-phone-dev"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Click-to-Dial with the Web Phone SDK<\/title>\n<meta name=\"description\" content=\"How to implement click-to-dial with the Siperb Web Phone SDK \u2014 triggering outbound calls from links, buttons, or CRM 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