{"id":70,"date":"2026-04-07T16:23:22","date_gmt":"2026-04-07T16:23:22","guid":{"rendered":"http:\/\/localhost:8080\/support\/"},"modified":"2026-04-15T20:20:23","modified_gmt":"2026-04-15T20:20:23","slug":"support","status":"publish","type":"page","link":"https:\/\/www.siperb.com\/kb\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">At SIPERB, we are committed to providing our users with comprehensive support to ensure a seamless experience with our products. Our support system is designed to cater to various needs, from general inquiries to technical assistance, all through a structured support ticket system. We also foster a vibrant community where users can interact, share insights, and assist each other.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">AI Support <sup><em>new<\/em><\/sup><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Meet the Siperb AI Support Bot<\/strong> \u2014 your always-on assistant, powered by AI and connected directly to our Knowledge Base.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Simply scan (or tap) the QR code and issue the <strong>\/start<\/strong> command to get the answers you need.<\/p>\n\n\n\n<div class=\"wp-block-group is-content-justification-center is-nowrap is-layout-flex wp-container-core-group-is-layout-a60aac00 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group has-border-color has-theme-palette-8-background-color has-background is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-524f8de7 wp-block-group-is-layout-flex\" style=\"border-color:var(--global-palette7);border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-left-radius:20px;border-bottom-right-radius:20px\">\n<p class=\"wp-block-paragraph\"><span class=\"wp-rich-text-font-awesome-icon wp-font-awesome-icon\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fab\" data-icon=\"telegram\" class=\"svg-inline--fa fa-telegram \" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path fill=\"currentColor\" d=\"M256 8a248 248 0 1 0 0 496 248 248 0 1 0 0-496zM371 176.7c-3.7 39.2-19.9 134.4-28.1 178.3-3.5 18.6-10.3 24.8-16.9 25.4-14.4 1.3-25.3-9.5-39.3-18.7-21.8-14.3-34.2-23.2-55.3-37.2-24.5-16.1-8.6-25 5.3-39.5 3.7-3.8 67.1-61.5 68.3-66.7 .2-.7 .3-3.1-1.2-4.4s-3.6-.8-5.1-.5c-2.2 .5-37.1 23.5-104.6 69.1-9.9 6.8-18.9 10.1-26.9 9.9-8.9-.2-25.9-5-38.6-9.1-15.5-5-27.9-7.7-26.8-16.3 .6-4.5 6.7-9 18.4-13.7 72.3-31.5 120.5-52.3 144.6-62.3 68.9-28.6 83.2-33.6 92.5-33.8 2.1 0 6.6 .5 9.6 2.9 2 1.7 3.2 4.1 3.5 6.7 .5 3.2 .6 6.5 .4 9.8z\"><\/path><\/svg><\/span><strong>Telegram<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/t.me\/siperb_bot\" target=\"_blank\" rel=\" noreferrer noopener\"><img decoding=\"async\" src=\"\/kb\/wp-content\/uploads\/2026\/02\/QR-Telegram.webp\" alt=\"\"\/><\/a><\/figure>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"> <\/p>\n\n\n\n<div class=\"wp-block-group has-border-color has-theme-palette-8-background-color has-background is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-524f8de7 wp-block-group-is-layout-flex\" style=\"border-color:var(--global-palette7);border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-left-radius:20px;border-bottom-right-radius:20px\">\n<p class=\"wp-block-paragraph\"><span class=\"wp-rich-text-font-awesome-icon wp-font-awesome-icon\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fab\" data-icon=\"whatsapp\" class=\"svg-inline--fa fa-whatsapp \" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"currentColor\" d=\"M380.9 97.1c-41.9-42-97.7-65.1-157-65.1-122.4 0-222 99.6-222 222 0 39.1 10.2 77.3 29.6 111L0 480 117.7 449.1c32.4 17.7 68.9 27 106.1 27l.1 0c122.3 0 224.1-99.6 224.1-222 0-59.3-25.2-115-67.1-157zm-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3 18.6-68.1-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1s56.2 81.2 56.1 130.5c0 101.8-84.9 184.6-186.6 184.6zM325.1 300.5c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8s-14.3 18-17.6 21.8c-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7 .9-6.9-.5-9.7s-12.5-30.1-17.1-41.2c-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2s-9.7 1.4-14.8 6.9c-5.1 5.6-19.4 19-19.4 46.3s19.9 53.7 22.6 57.4c2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4s4.6-24.1 3.2-26.4c-1.3-2.5-5-3.9-10.5-6.6z\"><\/path><\/svg><\/span><strong>WhatsApp<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/wa.me\/message\/EDGNKREYY24LJ1\" target=\"_blank\" rel=\" noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"212\" height=\"213\" src=\"\/kb\/wp-content\/uploads\/2026\/02\/QR-WhatsApp.webp\" alt=\"\" class=\"wp-image-13534\"\/><\/a><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-hb-message is-style-alert wp-block-hb-message--withicon wp-block-paragraph\">Note: There are no humans behind this bot! So if it gets something wrong, our apologies in advance. <em>We\u2019re both still learning<\/em>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Support Options<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Support Tickets<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>How It Works<\/strong>: If you need assistance, you can submit a support ticket through our website. Each ticket is meticulously tracked and monitored to ensure you receive timely and accurate help. This is the primary method for receiving support and ensures that your issues are addressed systematically.<\/li>\n\n\n\n<li><strong>Email<\/strong>: <a href=\"mailto:support@siperb.com\">support@siperb.com <\/a><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\"><a href=\"#\" onclick=\"window.open('https:\/\/support.siperb.com\/portal\/en\/newticket\/')\"><b>Submit a Ticket<\/b><\/a><\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Note:<\/strong> This portal requires a login. <\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Support Community Forum<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Engage with Peers<\/strong>: Join our community forum to connect with other users, share experiences, and find answers from peers who have faced similar challenges. Our forum is a place for learning, sharing, and community assistance.<\/li>\n\n\n\n<li><a href=\"https:\/\/github.com\/orgs\/Siperb\/discussions\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Visit the Discussion Forum<\/strong><\/a> (GitHub)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Support Hours<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Availability<\/strong>: Our support team is available from Monday to Friday, 8 AM to 5 PM (GMT).<\/li>\n\n\n\n<li><strong>Language<\/strong>: Please note that support is provided in English only.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Our 3-Tier Support Structure<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Support Level 1: Free<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Eligibility<\/strong>: Available to all users.<\/li>\n\n\n\n<li><strong>Scope<\/strong>: Handle general questions about accounts, billing, and navigating resources.<\/li>\n\n\n\n<li><strong>Response Time<\/strong>: Expect a response within approximately 48 hours.<\/li>\n\n\n\n<li><strong>Email<\/strong>: <a href=\"mailto:support@siperb.com\">support@siperb.com <\/a><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Support Level 2: Paid<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Eligibility<\/strong>: Requires a paid account. Users on free plans may be asked to upgrade for access.<\/li>\n\n\n\n<li><strong>Scope<\/strong>: Get help with technical issues, including integration with systems like Asterisk. Ideal for users needing detailed technical guidance.<\/li>\n\n\n\n<li><strong>Response Time<\/strong>: Expect a response within approximately 24 hours.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Support Level 3: Quoted and Paid<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Eligibility<\/strong>: Tailored for users without technical staff or strategic partners requiring guaranteed response times.<\/li>\n\n\n\n<li><strong>Scope<\/strong>: Comprehensive support, including system configuration and customized solutions. All work is agreed upon upfront, quoted, and must be paid for before services are rendered.<\/li>\n\n\n\n<li><strong>Response Time<\/strong>: Scheduled as per availability after payment and scope agreement.<\/li>\n\n\n\n<li><strong>Arrange a Consultation<\/strong>: <a href=\"mailto:support@siperb.com\">support@siperb.com<\/a> <\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-hb-message is-style-danger wp-block-hb-message--withicon wp-block-paragraph\"><strong>Telephone Support<\/strong>: Please be aware that we do not provide technical support over the telephone. All support inquiries must go through our ticket system or forum to ensure they are logged and handled appropriately.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At SIPERB, we are committed to providing our users with comprehensive support to ensure a seamless experience with our products. Our support system is designed to cater to various needs, from general inquiries to technical assistance, all through a structured support ticket system. We also foster a vibrant community where&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"normal","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"hide","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-70","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Siperb Support<\/title>\n<meta name=\"description\" content=\"Get Siperb support \u2014 community forum, knowledge base articles, and direct support tickets for Business and Business Pro users.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.siperb.com\/kb\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Siperb Support\" \/>\n<meta property=\"og:description\" content=\"Get Siperb support \u2014 community forum, knowledge base articles, and direct support tickets for Business and Business Pro users.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.siperb.com\/kb\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"Siperb\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-15T20:20:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.siperb.com\/kb\/wp-content\/uploads\/2026\/02\/QR-WhatsApp.webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.siperb.com\\\/kb\\\/support\\\/\",\"url\":\"https:\\\/\\\/www.siperb.com\\\/kb\\\/support\\\/\",\"name\":\"Siperb Support\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.siperb.com\\\/kb\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.siperb.com\\\/kb\\\/support\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.siperb.com\\\/kb\\\/support\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.siperb.com\\\/kb\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/QR-WhatsApp.webp\",\"datePublished\":\"2026-04-07T16:23:22+00:00\",\"dateModified\":\"2026-04-15T20:20:23+00:00\",\"description\":\"Get Siperb support \u2014 community forum, knowledge base articles, and direct support tickets for Business and Business Pro users.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.siperb.com\\\/kb\\\/support\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.siperb.com\\\/kb\\\/support\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.siperb.com\\\/kb\\\/support\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.siperb.com\\\/kb\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/QR-WhatsApp.webp\",\"contentUrl\":\"https:\\\/\\\/www.siperb.com\\\/kb\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/QR-WhatsApp.webp\",\"width\":212,\"height\":213},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.siperb.com\\\/kb\\\/support\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.siperb.com\\\/kb\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.siperb.com\\\/kb\\\/#website\",\"url\":\"https:\\\/\\\/www.siperb.com\\\/kb\\\/\",\"name\":\"Siperb\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.siperb.com\\\/kb\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.siperb.com\\\/kb\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.siperb.com\\\/kb\\\/#organization\",\"name\":\"Siperb\",\"url\":\"https:\\\/\\\/www.siperb.com\\\/kb\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.siperb.com\\\/kb\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.siperb.com\\\/kb\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/SIPERB-Logo-ondark.webp\",\"contentUrl\":\"https:\\\/\\\/www.siperb.com\\\/kb\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/SIPERB-Logo-ondark.webp\",\"width\":563,\"height\":138,\"caption\":\"Siperb\"},\"image\":{\"@id\":\"https:\\\/\\\/www.siperb.com\\\/kb\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Siperb Support","description":"Get Siperb support \u2014 community forum, knowledge base articles, and direct support tickets for Business and Business Pro users.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.siperb.com\/kb\/support\/","og_locale":"en_US","og_type":"article","og_title":"Siperb Support","og_description":"Get Siperb support \u2014 community forum, knowledge base articles, and direct support tickets for Business and Business Pro users.","og_url":"https:\/\/www.siperb.com\/kb\/support\/","og_site_name":"Siperb","article_modified_time":"2026-04-15T20:20:23+00:00","og_image":[{"url":"https:\/\/www.siperb.com\/kb\/wp-content\/uploads\/2026\/02\/QR-WhatsApp.webp","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.siperb.com\/kb\/support\/","url":"https:\/\/www.siperb.com\/kb\/support\/","name":"Siperb Support","isPartOf":{"@id":"https:\/\/www.siperb.com\/kb\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.siperb.com\/kb\/support\/#primaryimage"},"image":{"@id":"https:\/\/www.siperb.com\/kb\/support\/#primaryimage"},"thumbnailUrl":"https:\/\/www.siperb.com\/kb\/wp-content\/uploads\/2026\/02\/QR-WhatsApp.webp","datePublished":"2026-04-07T16:23:22+00:00","dateModified":"2026-04-15T20:20:23+00:00","description":"Get Siperb support \u2014 community forum, knowledge base articles, and direct support tickets for Business and Business Pro users.","breadcrumb":{"@id":"https:\/\/www.siperb.com\/kb\/support\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.siperb.com\/kb\/support\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.siperb.com\/kb\/support\/#primaryimage","url":"https:\/\/www.siperb.com\/kb\/wp-content\/uploads\/2026\/02\/QR-WhatsApp.webp","contentUrl":"https:\/\/www.siperb.com\/kb\/wp-content\/uploads\/2026\/02\/QR-WhatsApp.webp","width":212,"height":213},{"@type":"BreadcrumbList","@id":"https:\/\/www.siperb.com\/kb\/support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.siperb.com\/kb\/"},{"@type":"ListItem","position":2,"name":"Support"}]},{"@type":"WebSite","@id":"https:\/\/www.siperb.com\/kb\/#website","url":"https:\/\/www.siperb.com\/kb\/","name":"Siperb","description":"","publisher":{"@id":"https:\/\/www.siperb.com\/kb\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.siperb.com\/kb\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.siperb.com\/kb\/#organization","name":"Siperb","url":"https:\/\/www.siperb.com\/kb\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.siperb.com\/kb\/#\/schema\/logo\/image\/","url":"https:\/\/www.siperb.com\/kb\/wp-content\/uploads\/2024\/08\/SIPERB-Logo-ondark.webp","contentUrl":"https:\/\/www.siperb.com\/kb\/wp-content\/uploads\/2024\/08\/SIPERB-Logo-ondark.webp","width":563,"height":138,"caption":"Siperb"},"image":{"@id":"https:\/\/www.siperb.com\/kb\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.siperb.com\/kb\/wp-json\/wp\/v2\/pages\/70","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.siperb.com\/kb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.siperb.com\/kb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.siperb.com\/kb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.siperb.com\/kb\/wp-json\/wp\/v2\/comments?post=70"}],"version-history":[{"count":6,"href":"https:\/\/www.siperb.com\/kb\/wp-json\/wp\/v2\/pages\/70\/revisions"}],"predecessor-version":[{"id":13730,"href":"https:\/\/www.siperb.com\/kb\/wp-json\/wp\/v2\/pages\/70\/revisions\/13730"}],"wp:attachment":[{"href":"https:\/\/www.siperb.com\/kb\/wp-json\/wp\/v2\/media?parent=70"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}